General topics

Is PERFOMaster3000 really free?

Yes. The full version of PERFOMaster3000 is currently distributed free of charge! You only need to register with BuxSoft to get your own personal license key.

Why do I need to register with BuxSoft?

The full version of PERFOMaster3000 is not freeware or open source, but is currently released free of charge. From your registration data, your personal license key will be generated to activate PERFOMaster3000. You will receive this license key by e-mail after registration.

Your data will not be shared with third parties!

How long is the license key valid?

The license key is valid for an unlimited time, even for new installations. Please keep your license data carefully and securely.

I did not get a license key after 3 days.

Perhaps our email was classified as "spam", "unwanted" or "unknown", depending on the setting of your e-mail program or your provider. Check the spam folder in your email client for an email from This email address is being protected from spambots. You need JavaScript enabled to view it.. Add the BuxSoft email to your address book to ensure that it is not handled as spam.

Please note that registrations with missing or incorrect information will not be processed.

How can I delete my registration?

If you want to delete your personal data from our database, please send us an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our contact form. After the deletion of your registration, you are no longer authorized to use PERFOMaster3000 and you must destroy your personal license key.

 

PERFOMaster3000

PERFOMaster3000 can not be activated / does not start.

Your name and e-mail address are linked to the license key. Therefore, when activating, please note the exact spelling of the name and e-mail address, just as they are indicated in our email together with the license key. Enter the data manually (not copy / paste), there may be invisible control characters are copied.

PERFOMaster3000 requires administrator rights for installation and operation under Windows Vista, Windows 7, Windows 8 and Windows 10. If you are logged into Windows without any administrator rights, start the installation program of PERFOMaster3000 and PERFOMaster3000 with a right mouse click under "Run as administrator".

Scanning in PERFOMaster3000 does not work?

Make sure the TWAIN interface is installed for your device and the correct driver is selected. If necessary, update the driver. Check that the device is turned on, properly connected, ready for use, and is not being used by another application.

If more than one TWAIN device is installed on your computer, you must select the device for scanning in the status bar of PERFOMaster3000 using the "Select TWAIN Device" button (scanner icon).

The perforation is not measured or measured incorrectly.

Possible causes are:

The stamp was scanned with a white background. For proper operation of PERFOMaster3000, it is important that the stamp has been scanned with a black background. For example, a matt black cardboard is suitable as a background.

The stamp was scanned with a too low resolution. Set your scanner software to a resolution not less than 300dpi. For best results, use a resolution of 600dpi.

In manual mode, the stamp has to be rotated and cut before measuring.

In automatic mode, the stamp was not rotated or cut correctly. See the next section.

The stamp is not rotated or cut correctly.

There are bright spots or edges in the image background. Make sure that the background of the stamp is absolutely free of paper residues and other particles. If necessary, clean the glass pane of your scanner. Make sure that the whole picture background is black and that no parts of other stamps are in the picture!

The brightness and/or contrast of the image is too low. Try to scan the stamp with a higher brightness and/or a higher contrast.

Why can some stored image files not be opened?

PERFOMaster3000 supports only BMP, JPG and DIP image formats with a color depth of 24 bits. Convert other image formats to one of the specified formats.

Where can I get more information about PERFOMaster3000?

A detailed user manual with many tips and tricks for handling PERFOMaster3000 can be found in the installation directory of PERFOMaster3000 as well as in our download area.